Return Policy

Before you return an item, Please contact our team either by calling on our customer care ‘+91-9872551177’ 9:30 am to 7:00 pm Monday to Saturday or by e-mailing at ‘hook2book@gmail.com’ mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please have the below information ready before you call or mention them in your requested email.
  1. Order Number
  2. Registered E-Mail Id
  3. Product Name
  4. Pick-Up Address
Once you receive your RPU Ticket Number, please re-pack the items to be returned with all original packaging & tags that they were shipped with. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service.
In case of self shipped returns, an amount of Rs. 100 will be reimbursed in your account towards shipping costs in the form of promo code. This will be done post the quality check.
Issue:
  1. Incorrect Book/Not as Described/Damaged
You're eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller's part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item to us within 30 days of the estimated delivery date and in the same condition you received it in.
  1.  Book Did Not Arrive
You're eligible for a full refund of the purchase price, including shipping costs, if your book hasn't arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If the bookseller provides tracking information indicating the book has arrived, the return is void.
In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.
  1.  Partial Refunds
If you are dissatisfied with your purchase for any reason but still wish to keep the book, you can negotiate a partial refund with us for an amount that is agreeable. Partial refunds can be issued on the book price, the shipping amount, or both. Please note that while you may request a partial refund, we are not obligated to provide one and, depending on your reason for the request, may prefer that you return the book for a full refund instead.
 
 
There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Products with tampered or missing serial numbers
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
      In the event you return any merchandise which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that merchandise, if we are unable to exchange or replace the merchandise. The replacement merchandise will be shipped to you at no additional shipping charge.
 
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